Choose the route before you prepare the file.
Photo and document guidance for NZeTA web and app, Immigration Online, paper applications, passport pages, and supporting documents — checked per route.
This is an independent information and photo-preparation guide. It is not an official New Zealand government service and does not guarantee application acceptance.
The official web and mobile routes have different photo and capture rules.
A face photo, passport information-page PDF, and supporting documents are different files.
Where the current photo page and upload-error guidance disagree, both values are shown.
The values below differ by New Zealand application route. JPG/JPEG, 3:4, and 35×45mm are route-specific; they do not apply to every route.
| Route or file | Published guidance |
|---|---|
| NZeTA web face photo | JPG / JPEG; portrait 3:4; within 6 months; unedited. The exact web runtime check is not published. |
| NZeTA mobile app | An external photo is not required on the verified in-app path. Selfie guidance is app-specific. |
| Immigration Online face photo | JPG / JPEG; the current page says 3:4, 500 KB–3 MB, while error guidance separately says 900–2250 px × 1200–3000 px and 500 KB–3 MB. The two official pages still disagree, so no single value is chosen. |
| Immigration Online passport page | JPG / JPEG; information page and MRZ visible; general guidance says under 10 MB. Route forms can have different limits. |
| Paper Visitor Visa photo | 35 × 45 mm; 2 photos; paper route only. |
| SMC public form passport | JPG / JPEG; the SMC public form example says under 5 MB; one file and route-specific. |
| Supporting documents | PDF/JPG/JPEG guidance is route-specific. Keep one logical document per PDF; password-protected or compressed files may be rejected. |
The current page says JPG / JPEG, portrait 3:4, within 6 months, and 500 KB–3 MB. Separate error guidance says 900–2250 px × 1200–3000 px and 500 KB–3 MB; this guide keeps that conflict visible.
No. It is a separate document. Use JPG / JPEG, show the information page and MRZ, and treat 10 MB as general guidance rather than a universal route limit.
The paper route uses 35 × 45 mm photos and requires 2 photos. Do not use the paper size as an online pixel rule.
No. NZeTA web, the NZeTA mobile app, and Immigration Online are separate channels. The app-specific selfie guidance must not be generalized.
No. It organizes current official route-specific guidance. Re-check the live instructions before uploading, especially because online photo limits are not fully consistent. The paper size is 35 × 45 mm; online guidance uses JPG / JPEG and a maximum of 3 MB.
Create 35×45mm photo prints for a New Zealand paper (postal) application.
Use the route-first checklist and official-source links before preparing your files.